Returns & Exchanges

We want you to be fully satisfied with your Sterling by Music Man instrument. If your purchase does not meet your expectations, you may return it within 30 days of delivery for a refund or exchange, provided it is in its original, mint condition.

1

Initiate Your Return

Contact our customer support team with your order number and reason for return to receive a Return Authorization (RA) number.

2

Pack with Care

Securely pack the instrument in its original factory packaging, including all accessories, manuals, and protective padding to prevent transit damage.

3

Ship the Instrument

Affix the provided shipping label or use a trackable carrier to send the item back to our inspection facility, ensuring the RA number is clearly marked on the box.

4

Inspection and Refund

Once our technicians verify the instrument's condition, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing